Purpose To determine if Spanish-speaking patients are satisfied with the implementation of existing language policies at two designated health care facilities in Bernalillo County.
Participants Spanish-speaking patients (N = 100) presenting for routine health care at designated health care facility.
Methods and Main Results Participants were identified as solely Spanish-speaking patients and were asked to participate in the study on a volunteer basis. The first facility used was one of the University of New Mexico (UNM) Family Health Clinics and the second was a First Choice Community Health Clinic both in Albuquerque, NM. A total of 50 patients at each facility were asked to fill out a 13-question patient questionnaire that was used as the fundamental tool in assessing patient satisfaction with their health care encounters. Both men and women were participants, and all were between the ages of 18 and 100. In multivariate analysis, 83% of participants at the UNM clinic and 93% of participants at the First Choice Clinic were satisfied with the interpreter services provided at their medical encounters (p = .2928). However, differences were found in using family and friends as means to interpret in one facility versus the other (p = .0012).
Conclusions No difference was found between patient satisfaction on interpreter services provided at two different health care facilities. However, differences were found in using family and friends as means to interpret. Such interpreters usually only translate and do not place the message into the appropriate social, cultural, and medical context as a professional interpreter is trained to do.
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